Privacy Policy

Effective Date: August 20, 2026

At Close2C by The Arks Villa, operated by ARKS CAFES & HOSPITALITY ("we," "us," or "our"), we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website thearksvillasandresorts.com, submit dynamic lead forms (including Google Ads Lead Forms), or interact with our hospitality services.

1. Information We Collect

We may collect information about you in a variety of ways, including:

• Personal Data: Name, email address, phone number, physical address, photo identification, and arrival/departure dates provided voluntarily during booking inquiries, ad form submissions, or registration.
• Payment & Billing Data: Payment card details, transaction history, and billing addresses necessary to process guest room reservations and dining services.
• Technical & Usage Data: IP addresses, browser types, device IDs, operating systems, referring URLs, and website interactions collected automatically via cookies and tracking pixels.

2. How We Use Your Information

We use the collected information for purposes including:

• Processing villa bookings, reservation inquiries, and custom package requests.
• Contacting you via phone, email, or SMS regarding booking confirmations, special offers, or customer service inquiries.
• Improving website navigation, user experience, and ad campaign efficiency.
• Fulfilling legal, safety, regulatory, and identity verification obligations required for hospitality guest check-ins.

3. How We Share Your Data

We do not sell, rent, or trade your personal information. We may share information with:

• Service Providers: Trusted third-party vendors, payment gateways, booking engines, and digital marketing platforms (e.g., Google Ads) acting on our behalf.
• Legal & Compliance: Government authorities or law enforcement agencies when required by applicable laws, court orders, or regulations.

4. Data Security & Storage

We implement appropriate technical and administrative security measures designed to protect your personal data against unauthorized access, loss, alteration, or disclosure. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website utilizes cookies, web beacons, and Google Ads conversion tracking tools to optimize user browsing, analyze traffic patterns, and display targeted ads. You can disable cookies through your individual browser settings.

6. Your Privacy Rights

Depending on your jurisdiction, you have the right to access, update, correct, or request the deletion of your personal data stored with us. To exercise any of these rights, please contact our support team using the details below.

7. Contact Us